NOTE : You should use remote control feature to proceed with the following method. If you have previously enabled the remote connection on your Windows 10, or that you have installed Teamviewer, use them as per your own needs. Some of the following fixes require a working pointing device. Try using a pointing pen, a USB mouse, touchpad or speech recognition. NOTE: Replace your mouse if it’s over 5 years old. Some of the instructions here might not apply. Your Razer mouse with erratic mouse cursor movements should now be fixed.If you do not have a receiver to your wireless mouse, then you are having a Bluetooth mouse, not a wireless mouse. Uninstall the drivers of your Razer mouse if the issue persists. Perform a clean reinstall of Razer Synapse to rule out any installation or update bug causing the issue. If you just updated Windows, please install the "Optional updates" under Settings > Windows Update > Advanced options. See How to get the latest software and driver updates from Windows. See How to use the Surface Calibration in Razer Razer Synapse 2.0 or Razer Synapse 3 if your Razer mouse has a surface calibration feature.Ĭheck if any software is causing the issue.Įxit all apps by going to your System Tray.Įnsure Windows is up to date. Reset your Razer mouse's Surface Calibration. Test the Razer mouse with a different system without Razer Synapse if applicable. Make sure to avoid surfaces that are rough, shiny or glossy such as glass or similar materials. Once done, let this dry completely and try the Razer mouse again. Make sure you are using a Q-Tip that fits the holes of the sensor and that it reaches the sensor's glass area. Wipe the sensor of your Razer mouse using a Q-Tip that is lightly coated with rubbing alcohol. Unplug your Razer mouse from your computer. Note: If your device is not listed, then it does not have firmware or software available for download. See Software and Firmware Updates for Razer Peripherals for any available firmware updates for your device. Make sure the firmware on your Razer mouse is up to date. Note: For a wireless connection, a clear line of sight from the Razer mouse to the dongle is a must.
Below are the steps to troubleshoot your Razer mouse with erratic mouse cursor movements.Įnsure the device is plugged in directly to a PC and not a USB hub.
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